This Privacy Policy describes how SPARKRAW LLC ("SPARKRAW," "we," "us," or "our") collects, uses, and protects information through our website at https://business.sparkraw.com (the "Site") and the services we provide. SPARKRAW LLC is a video-focused digital marketing agency serving businesses throughout the Greater Chicago area. The company provides video strategy, video production, digital marketing, social media, search optimization, advertising, web development and brand design services.
1. Introduction
We are committed to protecting the privacy of visitors to our Site and the individuals who interact with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. This Privacy Policy is informational and does not, by itself, collect information or constitute consent to receive SMS messages. SMS consent is obtained separately and only through the affirmative consent action presented by our website chat widget, as described in the SMS Consent section below.
2. Information We Collect
We may collect the following categories of information:
- Contact information you voluntarily provide, such as your name, email address, and phone number, when you contact us, request information, or schedule a consultation.
- Project and service information you share with us in connection with potential or active engagements, including business details and project requirements.
- Mobile information, including mobile phone numbers, when you separately and expressly consent to receive SMS messages from us.
- Communications information contained in messages, chats, emails, or other correspondence you send to us.
- Usage information about how you interact with our Site, such as pages visited and approximate device or browser information.
3. How We Use Information
We use the information we collect to:
- Respond to your inquiries and requests for information;
- Coordinate consultations, scheduling, and appointments;
- Provide, deliver, and support our services;
- Communicate with you about projects and service-related matters;
- Improve our Site, services, and customer experience; and
- Comply with applicable legal obligations and protect our rights.
4. Communications
We may communicate with you by email, telephone, or SMS messaging, as described in this Privacy Policy. SMS messaging is described in the sections below. You may opt out of certain communications using the methods described in this Privacy Policy.
5. SMS Messaging and Mobile Information
SPARKRAW LLC may use SMS messaging to communicate with customers and prospective customers who voluntarily provide the applicable consent to receive text messages. The types of messages we may send include:
- Consultation coordination;
- Scheduling;
- Appointment-related communications;
- Customer support;
- Project updates;
- Service-related communications; and
- Other communications directly related to the customer's interaction with SPARKRAW LLC.
SMS consent is obtained only through the affirmative consent mechanism described in the SMS Consent section below. Visiting our Site, opening our chat widget, starting a conversation, or providing a phone number does not, by itself, constitute consent to receive SMS messages.
6. SMS Consent
SMS consent is voluntary. Consent to receive SMS messages is not a condition of purchasing services, requesting information, contacting SPARKRAW LLC, or using the website.
We obtain SMS consent through the affirmative consent mechanism on our Site. When you interact with our website chat widget, you may be presented with a consent option to receive text messages from SPARKRAW LLC. SMS opt-in occurs only when you take the affirmative action presented by that consent mechanism. The consent text shown by the chat widget accurately describes the messaging program and the disclosures associated with it.
We do not treat any of the following as SMS consent by themselves: visiting the website, opening the chat widget, starting a conversation, providing a phone number, sending an ordinary chat message, calling us, emailing us, accepting these Terms, or accepting this Privacy Policy.
Message frequency varies. We do not promise a specific message frequency.
Message and data rates may apply.
Reply STOP to opt out of SMS messages at any time. After opting out, you may receive a final confirmation message.
Reply HELP for assistance. For additional assistance, you may contact us at (630) 696-8522 or reavens@sparkraw.com.
7. Service Providers
We may use service providers that process information on our behalf when necessary to operate our business, website, CRM, communications, scheduling, hosting, or messaging services. These providers process information as necessary to provide services to us and are not authorized to use SMS opt-in data for their own independent marketing purposes.
8. Information Sharing
We do not sell your personal information. We may share information with service providers as described above, when required by law, or to protect our rights. We do not share your information with third parties or affiliates for their independent marketing purposes.
9. Mobile Information Non-Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent information will not be shared with third parties for their own marketing or promotional purposes.
We do not sell, rent, or transfer mobile numbers, SMS opt-in data, or consent information to lead generators, marketing partners, advertisers, data brokers, or affiliates for their own marketing.
10. Cookies and Similar Technologies
Our Site uses privacy-conscious, self-hosted fonts and does not use third-party analytics, advertising trackers, or cross-site tracking technologies. Our Site includes a third-party chat widget that may use cookies or local storage as necessary for the widget to function. We do not control the cookie practices of that third-party widget. You can control or delete cookies through your browser settings; disabling them may affect some Site functionality, including the chat widget.
11. Data Security
We take reasonable measures to protect the information we collect. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, to provide our services, and to comply with legal obligations.
13. Children's Privacy
Our Site and services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.
14. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
15. Your Choices
You have the following choices regarding your information:
- You may opt out of SMS messages at any time by replying STOP to any message.
- You may request access to, correction of, or deletion of your personal information by contacting us using the information below.
- You may decline to provide information, though some features or services may be limited as a result.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.
17. Contact Information
If you have questions about this Privacy Policy or our information practices, please contact us. This Privacy Policy is companion to our Terms of Service, which also describes our SMS messaging program.
Contact Us
SPARKRAW LLC
1910 Greenwood St, Evanston, IL 60201, United States
Phone: (630) 696-8522
Email: reavens@sparkraw.com
Website: https://business.sparkraw.com
This document is provided for general informational purposes and is not legal advice. SPARKRAW LLC should have its final Privacy Policy and Terms of Service reviewed by qualified legal counsel to ensure that they accurately reflect the company's practices and applicable law.